Resolved -
The AMS1 terminals' software has been rolled back to the previous version (1.114.9), which has fixed the tip prompt issue.
Apr 3, 12:10 EDT
Identified -
The impacted AMS1 terminals will be rolled back to the previous version tonight. Please keep your devices powered on and connected to internet overnight.
To fix them on demand, you can go to Settings > Device Info > Software Version, and the previous software version (1.114.9) will be available for download.
Apr 2, 12:02 EDT
Investigating -
There is a known issue affecting AMS1 terminals. The most recent software update (version 1.115.5) is causing these devices to bypass the tip prompt which usually shows during checkout.
In the meantime, you are able to manually apply the tips within the Register in Meevo. Select "Pay now," and the terminal will prompt for payment, including all line items as well as the tip combined. We appreciate your patience as we continue our investigation.
Apr 1, 15:12 EDT