Completed -
The scheduled maintenance has been completed.
Jul 4, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 08:00 EDT
Scheduled -
In observance of the holiday, MSI will be closed on Friday, July 4th.
Emergency Support will remain available during this time for an additional fee. Regular Business Support services will resume on Saturday, July 5th at 9:00 AM ET.
Please note: Bank holidays may impact the MeevoPay funding schedule, and the timing of deposits depends on your bank’s holiday operations:
• Payments received from clients between Thursday 7/3 - Sunday 7/6 should be expected to deposit on Monday 7/7.
We recommend checking with your bank for specific holiday deposit timelines.
Jun 27, 14:49 EDT
Resolved -
Funding has been released, and funds will be received today. We apologize for the delay and appreciate your understanding!
Jul 2, 13:56 EDT
Identified -
We have identified the root issue and expect funds to be disbursed today. We will share updates as they become available.
Jul 2, 11:57 EDT
Investigating -
We are currently investigating a potential delay in MeevoPay fund disbursements originally expected today, Wednesday July 2nd, for transactions from Tuesday July 1st. Our team is actively gathering information and working to process funds as quickly as possible. We will provide updates as soon as they become available. We apologize for any inconvenience and appreciate your patience.
Jul 2, 10:23 EDT
Resolved -
The issue of random numbers/letters appearing instead of the business name on AMEX charges should now be resolved. If you have any additional issues moving forward, please don't hesitate to contact us. Thank you and we apologize for the inconvenience.
Jul 2, 11:32 EDT
Identified -
We want to make you aware of an ongoing issue affecting some transactions processed through American Express (AMEX). Due to a limitation on AMEX’s end, pending charges may not reflect your business name as expected. This can cause confusion for clients or even increase the risk of chargebacks.
Please know: • This issue has been identified and is actively being monitored by our payments partner. • If you’ve already set up the custom descriptor in your merchant profile, that is not the issue in this case — this issue is specific to AMEX’s display of pending transactions. • We’re continuing to push for updates and will keep you informed as soon as we learn more.
We recommend printing a message to display at your front desk to help explain this to clients.
We understand how frustrating this is, and we truly appreciate your patience. Please don’t hesitate to reach out if you have questions or need support.
Jun 27, 14:53 EDT
Completed -
The scheduled maintenance has been completed.
Jun 26, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 EDT
Scheduled -
We will be undergoing scheduled maintenance during each cluster's respective maintenance window. You may experience short interruptions in service.
UK0: 12AM-6AM GMT
NA0: 12AM - 6AM ET CA0: 12AM - 6AM ET NA2: 12AM - 6AM ET
Resolved -
Final update from WorldPay: Worldpay technical teams reverted a change to restore service. Worldpay will continue to monitor the environment for stability.
Jun 26, 06:52 EDT
Update -
Update from WorldPay: Worldpay technical teams have identified an issue following a scheduled change. The change is scheduled to be reverted tonight during the scheduled maintenance window, and a final communication will be issued upon completion of the roll back.
Jun 25, 15:29 EDT
Identified -
Our payment partner, Worldpay, is experiencing an issue that may cause some card transactions to be declined.
They’ve identified the cause and are working to resolve it. No ETA yet, but we’ll share updates as soon as we have them.