Completed -
The scheduled maintenance has been completed.
Sep 1, 20:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 08:00 EDT
Scheduled -
In observance of the holiday, MSI will be closed on Monday, September 1st.
Emergency Support will remain available during this time for an additional fee. Regular Business Support services will resume on Tuesday, September 2nd at 8:00 AM ET.
Please note: Bank holidays may impact the MeevoPay funding schedule, and the timing of deposits depends on your bank’s holiday operations:
• Payments received from clients between Friday 8/29 and Monday 9/1 should be expected to deposit on Tuesday, 9/2.
We recommend checking with your bank for specific holiday deposit timelines.
Aug 27, 10:28 EDT
Resolved -
Worldpay technical resources resolved an internal database issue to restore service. Worldpay stated they will continue to monitor the processing environment for stability, but have marked this as resolved.
Aug 31, 10:47 EDT
Identified -
WorldPay is currently experiencing an incident affecting transaction authorizations. This may result in some transactions failing. Worldpay is currently working towards a resolution.
Aug 31, 09:25 EDT
Resolved -
This incident has been resolved.
Aug 28, 12:47 EDT
Investigating -
Please be aware of any emails you receive claiming to be from Emma requesting that you sign in to your account to complete MFA/2FA. Logins to the application should only be done through your browser via www.myemma.com or your IT team's URL or a single sign-on process. Emma will not email you asking you to sign on.
Emma is aware of the phishing attempts and monitoring the situation.
Jul 12, 11:13 EDT
Resolved -
This incident is resolved. Your transactions should show as Pending and be visible, and final details will be added once everything is finalized. We are working to improve this as we move forward.
Aug 28, 12:46 EDT
Investigating -
We are currently investigating an issue causing the MeevoXchange MeevoPay Deposit & Transactions tab not showing data for previous day. This is not affecting disbursement of deposits, these have gone out as expected today. Thank you for your patience while we look into this and we will keep you updated.
Aug 7, 11:55 EDT
Completed -
The scheduled maintenance has been completed.
Aug 26, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 20:00 EDT
Scheduled -
We will be undergoing scheduled maintenance during each cluster's respective maintenance window. You may experience short interruptions in service.
Aug 22, 11:09 EDT
Resolved -
This incident has been resolved.
Aug 23, 16:12 EDT
Investigating -
We’re currently experiencing a connection issue with our live chat. We apologize for the inconvenience and appreciate your patience while we work to resolve it.
Aug 23, 15:25 EDT
Resolved -
This incident has been resolved.
Aug 21, 11:03 EDT
Update -
Update from our payments partner:
We are currently experiencing severely degraded performance for merchants. Our technical teams are actively working on urgently resolve this issue.
Aug 21, 10:44 EDT
Investigating -
We are currently investigating reported issues with processing using MeevoPay devices. We apologize for any disruptions this may cause. Please try using Hosted Page in the meantime as we have seen success with this. Thank you for your patience while we work on this.
Aug 21, 10:06 EDT