Meevo
Update - The notification servers are fully back online. At this time, the only feature still disabled is any alerts checked off to send once daily. We have a fix in testing now and should be out to na1 cluster soon.
Sep 23, 2022 - 17:00 EDT
Update - The notification servers are back online. You may experience some delays in all notifications while the servers catch up.

Any alerts (Management > Alerts Manager) with "once per day" setting checked off will remain disabled until further notice, while we work to implement and test the fix.

Sep 23, 2022 - 13:38 EDT
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 2022 - 13:11 EDT
Update - The NA1 notifications server is back online. You may see some delay in notifications while the server comes back online. We are still investigating and working to get the Proactive Alerts back to full operational status.
Sep 23, 2022 - 13:08 EDT
Investigating - We have been alerted of businesses experiencing some inconsistencies in their notifications, particularly arrival and check-in messaging, since the release to the NA1 cluster only. Please be advised that at this time we have temporarily disabled the NA1 notifications while we work to fix these issues.
Sep 23, 2022 - 10:00 EDT
CA0 Server Cluster Operational
CA0 Server Performance and Access ? Operational
CA0 Notification Services ? Operational
NA0 Server Cluster Operational
NA0 Server Performance and Access ? Operational
NA0 Notification Services ? Operational
NA0 Membership Billing Services ? Operational
NA1 Server Cluster Partial Outage
NA1 Server Performance and Access ? Operational
NA1 Notification Services ? Partial Outage
NA1 Membership Billing Services ? Operational
NA2 Server Cluster Operational
NA2 Server Performance and Access Operational
NA2 Notification Services Operational
NA2 Membership Billing Services ? Operational
UK0 Server Cluster Operational
UK0 Server Performance and Access ? Operational
UK0 Notification Services ? Operational
UK0 Membership Billing Services ? Operational
Meevo Integrations ? Operational
ADP Integration ? Operational
Textel ? Operational
EMMA/Meevo Marketing ? Operational
Worldpay ? Operational
CardConnect ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2022
Resolved - No further time-outs have been detected at this time and full functionality has been confirmed. However, MSI and Worldpay resources will continue to investigate and monitor the situation. Thank you for your patience!
Sep 28, 13:02 EDT
Monitoring - No additional errors have been logged since 11:10 AM ET. We are currently monitoring the situation and will update upon confirmed resolution. Thank you!
Sep 28, 11:50 EDT
Investigating - Clients using the Worldpay Processing Platform may experience delays or inability to complete transactions due to timeouts. This has been identified only on our NA0 server at this time. MSI and Worldpay resources are investigating the issue, and will provide more information when available.
Sep 28, 11:13 EDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - Visa technical resources have resolved an internal issue to restore service. Worldpay systems functioned normally throughout the incident. Worldpay will continue to monitor the environment for stability. Thank you for your patience!
Sep 26, 16:40 EDT
Identified - Visa technical resources have identified an internal issue and are working towards resolution. Worldpay systems are functioning normally. Updates will be provided as more information becomes available.
Sep 26, 13:12 EDT
Investigating - Worldpay and Visa technical resources are working to identify and resolve the issue. Worldpay systems are functioning normally. Clients using the Worldpay Processing Platform may experience delays or inability to complete Visa transactions. Updates will be provided as more information becomes available.
Sep 26, 12:56 EDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - Worldpay has communicated that any VISA Service Impact should now be resolved! No additional action needed.
Sep 23, 22:48 EDT
Investigating - Clients using the Worldpay Processing Platform may experience delays or inability to complete VISA transactions. Worldpay technical resources are working to identify and resolve the issue. Updates will be provided as information from Worldpay becomes available.
Sep 23, 14:55 EDT
Sep 22, 2022
Resolved - Worldpay has communicated that any Service Impact should now be resolved! No further action should be needed.
Sep 22, 18:02 EDT
Identified - Visa technical resources has identified an issue impacting processing services, and working to resolve the issue. At this time no action needs to be taken, and updates will be provided as Worldpay identifies them.

We appreciate your patience and understanding!

Sep 22, 14:07 EDT
Investigating - Clients using the Worldpay Processing Platform may experience delays or inability to complete Visa transactions. Worldpay technical resources are working to identify and resolve the issue. Updates will be provided as information from Worldpay becomes available regarding the Visa Network.
Sep 22, 12:34 EDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022
Resolved - The issue is fully resolved. Per EMMA Support, if needed you may have to refresh your browser or clear cache and cookies.

Thank you for your patience!

Sep 19, 14:47 EDT
Monitoring - A fix has been deployed, and EMMA teams are monitoring the application. We will continue to post updates as soon as possible.
Sep 19, 14:10 EDT
Update - EMMA Teams are continuing to investigate this issue.
Sep 19, 14:05 EDT
Investigating - EMMA Support are receiving reports that portions of their application are not loading (displaying a blank screen).

EMMA developers have identified the cause of the issue, and are in-process with a resolution. We will post an update as soon as possible.

Sep 19, 13:56 EDT
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Resolved - CardConnect has communicated that any Service Impact should now be resolved! No additional action needed, we thank you for your patience.
Sep 15, 15:44 EDT
Investigating - Clients using the CardConnect Processing Platform may experience delays or inability to complete transactions. CardConnect technical resources are working to identify and resolve the issue. Updates will be provided as information from CardConnect becomes available.
Sep 15, 12:09 EDT
Sep 14, 2022

No incidents reported.