Meevo
Update - Update: We have confirmation that the root issue was resolved. Delayed funding should begin hitting accounts today, there may be an additional day of delay for expected 5/23 deposits, as well as for Mastercard transactions separately.

If you have concerns about your deposits and payouts, please contact our MeevoPay Merchant Services team at 973-402-8801, option 5.

Please see our userguide for how to handle reconciling Transactions and deposits:
https://docs.meevo.com/single-location/Register/Merchants/MeevoPayReconciling.htm

May 24, 2024 - 09:41 EDT
Monitoring - MeevoPay businesses may see delayed or partial funding for their May 21 and May 22 (deposited 5/22 and 5/23 respectively) deposits. This is due to an elevation in capture and refund failures on Mastercard transactions. You may see transactions marked as rejected. The affected transactions were recaptured automatically, the root issue has been resolved, and no action is required at this time.

Mastercard transactions will be settled with a delay of up to 2 days, compared to their expected settlement schedule, and the related payouts will be impacted.

If you have concerns about your deposits and payouts, please contact our MeevoPay Merchant Services team at 973-402-8801, option 5.

May 22, 2024 - 17:00 EDT
CA0 Server Cluster Operational
CA0 Server Performance and Access ? Operational
CA0 Notification Services ? Operational
NA0 Server Cluster Operational
NA0 Server Performance and Access ? Operational
NA0 Notification Services ? Operational
NA0 Membership Billing Services ? Operational
NA1 Server Cluster Operational
NA1 Server Performance and Access ? Operational
NA1 Notification Services ? Operational
NA1 Membership Billing Services ? Operational
NA2 Server Cluster Operational
NA2 Server Performance and Access Operational
NA2 Notification Services Operational
NA2 Membership Billing Services ? Operational
UK0 Server Cluster Operational
UK0 Server Performance and Access ? Operational
UK0 Notification Services ? Operational
UK0 Membership Billing Services ? Operational
Meevo Integrations ? Operational
ADP Integration ? Operational
Textel ? Operational
EMMA/Meevo Marketing ? Operational
Worldpay ? Operational
MeevoPay ? Operational
Meevo Offices ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UK0 Scheduled Maintenance Jun 3, 2024 22:00 - Jun 4, 2024 04:00 EDT
We will be undergoing scheduled maintenance during this time. UK0: 12AM-6AM GMT
Posted on May 30, 2024 - 10:08 EDT
NA2 Scheduled Maintenance Jun 4, 2024 00:00-06:00 EDT
We will be undergoing scheduled maintenance at this time. NA2: 12AM - 6AM ET
Posted on May 30, 2024 - 10:10 EDT
CA0 Scheduled Maintenance Jun 4, 2024 00:00-06:00 EDT
We will be undergoing scheduled maintenance at this time. CA0: 12AM - 6AM ET
Posted on May 30, 2024 - 10:09 EDT
NA0 Scheduled Maintenance Jun 4, 2024 05:00-06:00 EDT
We will be undergoing scheduled maintenance at this time.
Posted on May 30, 2024 - 10:11 EDT
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024
Completed - The scheduled maintenance has been completed.
May 29, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 03:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 22, 15:37 EDT
May 28, 2024
Completed - The scheduled maintenance has been completed.
May 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 17:30 EDT
Scheduled - In observance of the holiday, our offices will be closed on Monday 5/27/2024 and will reopen on Tuesday 5/28/2024. Emergency Support is available for a fee.

Bank Holidays shift MeevoPay funding schedule by a day. Thank you for your continued Support.

May 22, 15:40 EDT
May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024
May 24, 2024
May 23, 2024

No incidents reported.

May 22, 2024
May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.