Meevo Status

NA1 Notification Servers

Update - The notification servers are fully back online. At this time, the only feature still disabled is any alerts checked off to send once daily. We have a fix in testing now and should be out to na1 cluster soon.
Sep 23, 2022 - 17:00 EDT

Update - The notification servers are back online. You may experience some delays in all notifications while the servers catch up.

Any alerts (Management > Alerts Manager) with "once per day" setting checked off will remain disabled until further notice, while we work to implement and test the fix.
Sep 23, 2022 - 13:38 EDT

Identified - The issue has been identified and a fix is being implemented.
Sep 23, 2022 - 13:11 EDT

Update - The NA1 notifications server is back online. You may see some delay in notifications while the server comes back online. We are still investigating and working to get the Proactive Alerts back to full operational status.
Sep 23, 2022 - 13:08 EDT

Investigating - We have been alerted of businesses experiencing some inconsistencies in their notifications, particularly arrival and check-in messaging, since the release to the NA1 cluster only. Please be advised that at this time we have temporarily disabled the NA1 notifications while we work to fix these issues.
Sep 23, 2022 - 10:00 EDT

CA0 Server Cluster Operational

CA0 Server Performance and Access Operational

CA0 Notification Services Operational

NA0 Server Cluster Operational

NA0 Server Performance and Access Operational

NA0 Notification Services Operational

NA0 Membership Billing Services Operational

NA1 Server Cluster Partial Outage

NA1 Server Performance and Access Operational

NA1 Notification Services Partial Outage

NA1 Membership Billing Services Operational

NA2 Server Cluster Operational

NA2 Server Performance and Access Operational

NA2 Notification Services Operational

NA2 Membership Billing Services Operational

UK0 Server Cluster Operational

UK0 Server Performance and Access Operational

UK0 Notification Services Operational

UK0 Membership Billing Services Operational

Meevo Integrations Operational

ADP Integration Operational

Textel Operational

EMMA/Meevo Marketing Operational

Worldpay Operational

CardConnect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 28, 2022

MSI/Worldpay Investigating Service Impact

Resolved - No further time-outs have been detected at this time and full functionality has been confirmed. However, MSI and Worldpay resources will continue to investigate and monitor the situation. Thank you for your patience!
Sep 28, 13:02 EDT

Monitoring - No additional errors have been logged since 11:10 AM ET. We are currently monitoring the situation and will update upon confirmed resolution. Thank you!
Sep 28, 11:50 EDT

Investigating - Clients using the Worldpay Processing Platform may experience delays or inability to complete transactions due to timeouts. This has been identified only on our NA0 server at this time. MSI and Worldpay resources are investigating the issue, and will provide more information when available.
Sep 28, 11:13 EDT

Sep 27, 2022

No incidents reported.

Sep 26, 2022

Worldpay Service Impact on Visa Network

Resolved - Visa technical resources have resolved an internal issue to restore service. Worldpay systems functioned normally throughout the incident. Worldpay will continue to monitor the environment for stability. Thank you for your patience!
Sep 26, 16:40 EDT

Identified - Visa technical resources have identified an internal issue and are working towards resolution. Worldpay systems are functioning normally. Updates will be provided as more information becomes available.
Sep 26, 13:12 EDT

Investigating - Worldpay and Visa technical resources are working to identify and resolve the issue. Worldpay systems are functioning normally. Clients using the Worldpay Processing Platform may experience delays or inability to complete Visa transactions. Updates will be provided as more information becomes available.
Sep 26, 12:56 EDT

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Worldpay Investigating Service Impact

Resolved - Worldpay has communicated that any VISA Service Impact should now be resolved! No additional action needed.
Sep 23, 22:48 EDT

Investigating - Clients using the Worldpay Processing Platform may experience delays or inability to complete VISA transactions. Worldpay technical resources are working to identify and resolve the issue. Updates will be provided as information from Worldpay becomes available.
Sep 23, 14:55 EDT

Sep 22, 2022

Worldpay Service Impact on Visa Network

Resolved - Worldpay has communicated that any Service Impact should now be resolved! No further action should be needed.
Sep 22, 18:02 EDT

Identified - Visa technical resources has identified an issue impacting processing services, and working to resolve the issue. At this time no action needs to be taken, and updates will be provided as Worldpay identifies them.

We appreciate your patience and understanding!
Sep 22, 14:07 EDT

Investigating - Clients using the Worldpay Processing Platform may experience delays or inability to complete Visa transactions. Worldpay technical resources are working to identify and resolve the issue. Updates will be provided as information from Worldpay becomes available regarding the Visa Network.
Sep 22, 12:34 EDT

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

EMMA/Meevo Marketing - Campaigns, Editor, and Response Pages not loading

Resolved - The issue is fully resolved. Per EMMA Support, if needed you may have to refresh your browser or clear cache and cookies.

Thank you for your patience!
Sep 19, 14:47 EDT

Monitoring - A fix has been deployed, and EMMA teams are monitoring the application. We will continue to post updates as soon as possible.
Sep 19, 14:10 EDT

Update - EMMA Teams are continuing to investigate this issue.
Sep 19, 14:05 EDT

Investigating - EMMA Support are receiving reports that portions of their application are not loading (displaying a blank screen).

EMMA developers have identified the cause of the issue, and are in-process with a resolution. We will post an update as soon as possible.
Sep 19, 13:56 EDT

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

CardConnect Service Impact - Resolved

Resolved - CardConnect has communicated that any Service Impact should now be resolved! No additional action needed, we thank you for your patience.
Sep 15, 15:44 EDT

Investigating - Clients using the CardConnect Processing Platform may experience delays or inability to complete transactions. CardConnect technical resources are working to identify and resolve the issue. Updates will be provided as information from CardConnect becomes available.
Sep 15, 12:09 EDT

Sep 14, 2022

No incidents reported.